Delivery Information6. Shipping / Delivery
Subject to the CPA, and although Renata Tyres will endeavour to deliver the products according to the client’s requirements, Renata Tyres will not be bound to such delivery requirements and accordingly Renata Tyres shall not be liable in any manner whatsoever for failure or delay in delivery.
The shipping address communicated by the client must be in the same country as the invoice address, which must be the client’s country of residence.
6.1.1 Shipping will be free of charge, if a Renata branch is chosen.
Should the purchaser wish to collect at one of our Renata branches, shipping will be free of charge. Delivery to a chosen Renata branch shall take between 2 and 3 business days (excludes Saturday, Sunday & public holidays) from confirmation of payment. Should the purchaser wish to fit, balance and align, they can opt to buy the fitment package online or pay in store.
6.1.2 Export & Recipient Import Duties & Tax's Payable.
Note must be taken that when exporting goods out of South Africa, import duties and taxes and other related charges may be payable by the Online Shopper (recipient of goods). It is the responsibility of the Online Shopper (recipient) to confirm with their respective countries authorities, all costs that may be payable to their local countries import authorities, before release of goods to themselves. Please note that Renata Tyres will NOT accept any responsibility nor entertain any responsibility for any and all foreign country import duties, taxes, customs or other storage charges and / or any other related charges imposed prior to delivery or collection by the recipient / online shopper of delivered order, for whatever reason whatsoever.
6.2 Late delivery: Delivery time ranges from three (3) to eight (8) business days, excluding Saturday, Sunday & public holidays, and is given as an estimate only. Consequently, a longer delivery time can in no way result in rebates or cancellation of orders.
6.3 Delivery completion.
In the case of a client absent on delivery, the client will be contacted to arrange for alternative delivery time within 2 to 3 weeks.
After this deadline the products will be returned to Renata Tyres. In that case, return cost and original cost, tax included, will be the expense of the client and deducted from the credit refund.
6.4 Partial delivery.(Refer para 6.8)
In case of missing products at the time of delivery, the client must make mention of this in writing on the delivery receipt provided by the delivery person. The client must then immediately inform the Customer services of Renata Tyres of his/her concerns by using the appropriate contact form or by registered mail, addressed to Renata Tyres, P.O. Box 889, Rustenburg, 0300, South Africa, within 3 (three) days after delivery.
If nothing is indicated or noted on the delivery receipt at time of delivery, Renata Tyres will not take any complaint into consideration.
All delivery complains will be resolved within 6 to 12 working days.
6.5 Damaged products or non-matching to order products. (Refer para 6.8)
In the case of damaged or non-matching products received, the client has the right to refuse delivery and must make mention of this in writing on the delivery receipt provided by the delivery person. Should the client accept the delivery, the client must make note of the complaint on the delivery receipt supplied by the delivery person. The client has 3 (three) days to fully check the merchandise and make claim to customer service of Renata Tyres of his/her concerns by using the Contact form, or by registered mail addresses to Renata Tyres, P.O. Box 889, Rustenburg, 0300, South Africa.
It is mandatory that the client check his product himself before signing the waybill in the presence of the delivery company driver and before fitting is done. In the case of mistake in the product shipped, product will not be taken back or refunded AFTER mounting.
Renata Tyres is committed to take back free of charge unfitted, undamaged products or non-matching products and will ship new products in the best possible deadline, subject to notification in writing made on the delivery/waybill of such damage.
6.6 It is the sole responsibility of the client to check that products supplied are the same as products ordered. In view of the diversity of tyre sizes fitted to all makes and models of vehicles, Renata Tyres cannot and will not be held responsible for incorrect ordered tyre sizes by the client and or any consequential vehicle damage caused thereby, if the ordered tyre size is the same as the correct tyre size supplied and correctly delivered.
6.7 Loss of consignment of goods. (Refer para 6.9)
If delivery has not occurred within 5 days after receipt of payment and confirmation thereof, the client must inform the customer service of Renata Tyres by email.
A claim will then be filed with the transport company in order to establish the reason for lateness or non-delivery. Different case scenarios:
- Transport company does not find the shipping address or does not have the shipping address any longer. Solution:- Renata Tyres transmits the complete address to the transport company. Parcel will be delivered within 48 to 72 hours.
A full online tracking facility is now available.
- The goods are not traceable. The transport company files a claim which can take up to 10 business days. Solution:- If the goods are found, they will be shipped to the client. If goods are lost, Renata Tyres proceeds to a new shipment or a refund of the order.
6.8 Delivery Insurance - Waiver & Indemnity. (Goods in transit).
Renata Tyres will not be held responsible for any or all lost goods in transit by their courier company in the unlikely event of goods being lost, stolen or damaged whilst in transit.