Terms & Conditions1. General
Renata Tyres Online webshop is run by:
P.O. Box 84596
2.1 Products sold by the company Renata Tyres, are destined to people and companies. Shipping is only facilitated in South Africa.
2.2 The types of tyres sold on the Renata Tyres website are exclusively new tyres. The pictures of the tyres are non-binding.
The characteristics of the products presented on the website can change over time.
2.3 Given the specificity and the highly technical nature of products sold by Renata Tyres, the client is expected to strictly adhere to the instructions and recommendations concerning safety and reliability. This includes use (vehicle, inflation, pressure, speed rating and load index etc), mounting and storage of the product. Renata Tyres is in no way liable for poorly mounted tyres or other products by third party or damage caused by use under abnormal conditions.
2.4 No stock:
Considering the important volume of daily order processing, Renata Tyres does not guarantee absolute availability of products and services ordered. In case of no stock Renata Tyres will contact the client at its earliest convenience in order to suggest a change of reference (stock) or a cancellation. In case of an order modification, Renata Tyres will adjust the amount according to the new reference (stock) chosen and will confirm the modified order by email. In the event that the Online Shopper has already paid for his order, and stock had become unavailable, for any reason whatsoever, prior to & after the payment of said order being confirmed, due to sell out, availability or any other valid reason or reasons, Renata Tyres, shall refund the online shopper at full order value, via EFT.
3.1 Order Registration.
Orders must be placed on the sales site on Renata Tyres. The site on which the order is placed must be that applying to the tax invoice address, residence and customer delivery country.
3.2 Order confirmation
Order confirmation will be sent within 24 hours of registration of the order, by automatic email, to the email address supplied by the customer.
Orders are processed only after receipt of payment and crediting funds in the amount stated on the invoice. Any order, for which payment is not made within three days of receipt by the customer of the order confirmation, will be automatically cancelled.
3.3 Order modification
Information supplied by the customer, when placing the order, is binding. In the event of an error in the wording of the email address or recipients details, Renata Tyres cannot be held liable for its inability to confirm the order or make delivery. No change of delivery address for the package(s) can be taken into account, once it has been paid for and in transit. The customer may, however, at his own risk, request a change of delivery address from the transport company. In that case, Renata Tyres cannot be held responsible for any delivery error or loss of the package(s) by the transport company. For any modification of the order details (profile, size, make, invoicing or delivery address) are subject to the following:
3.3.1 Changes will be accepted only if orders have not been shipped.
3.3.2 If items have been shipped, cost to changes will be liable by the purchaser.
3.3.3 All changes must be communicated via email.
3.3.4 For any cancellations and reimbursements will be subject to article 7.
In the event of an error in one of these mentioned details, the customer must contact the Renata Tyres customer service, using the contact form which indicates the procedure and conditions for cancellation and reimbursement of the order. (See article 7 – Cancellation)
3.4 Refusal of order processing
Renata Tyres reserves the right to refuse any order from a client for legitimate reasons.
3.5 Back orders.
Renata Tyres are willing to place any product, not currently available, on back order. This facility is available once a minimum of 100% deposit is paid and received. Renata Tyres will confirm this back order after a firm order has been placed. Pricing differential of the back ordered part/s will be advised if any price increase has been implemented on these part/s and the difference outstanding to be paid on stock arrival at Renata Tyres and prior to delivery to the online customer.
4. Price and payment
4.1 Prices given on the website of Renata Tyres are expressed in South African Rand and include V.A.T.
4.2 Renata Tyres has the right to modify its prices according to supply and demand. The price to pay is the price as of the date of order. (Conditions apply)
4.3 Payment by credit card. We accept MasterCard and Visa credit cards. For security reason, we only accept 3D secure credit cards & do not accept cheques as a form of payment. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order.
Security Policy - PayFast
PayFast process all credit card transactions. All credit card transactions are128 bitSecure Socket Layers (SSL)encrypted.
The company registration documents and the site's registered domain name are checked and verified by Entrust, ensuring the cardholder and merchant that nobody can impersonate PayFast to obtain confidential information.
PayFast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayFast Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.
PayFast continually reviews and enhances its security in line with technological changes.
4.4 Payment by bank Transfer (E.F.T) Electronic Funds Transfer.
The client should refer to the "Payment Information” section to obtain the banking details for Renata Tyres. The order will not be considered valid until Renata Tyres’ bank has received confirmed payment. (Allow 3 to 4 business days excluding Saturday, Sunday & public holidays for transfers)
Orders are processed only after corresponding payment is received. Any order for which payment is not received within three days will be automatically cancelled.
Should you, for any reason, wish to cancel your purchase, after delivery has been made, you must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned undamaged to us or our supplier, and must be insured, both at your cost, with all accessories supplied, in the original packaging within 14 calendar days. No credit will be passed on original delivery charges and insurance, if opted for. Free delivery items and insurance, if returned after delivery, will attract delivery charges to and from your designated address plus re-packaging charges from the manufacturer. These charges will be advised as and when applicable. On receipt of the suppliers credit note, the refund, less necessary deductions will be processed.
Thereafter, all approved monetary refunds will be processed via EFT after confirmation of banking details are obtained, in writing, from the original purchaser only.
*Note: If original delivery was made by our appointed courier company, Renata Tyres recommends that you use the same courier services for all returns as it offers shipment tracking through a 24 hours online customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Return costs will be for the purchasers account paid direct to our courier company (or any other courier company) prior to collection for return. Insurance, on all returned goods from the original purchaser, must be taken out. Failure to do so will invalidate any claim should goods on return delivery be damaged.
FREE DELIVERY ITEMS: In the event that the goods purchased were delivered by one of Renata Tyres suppliers, free of charge, the supplier in question will make arrangements for collection of such goods. Cost of original delivery and return will be deducted off the amount paid for the item, prior to refund, less any further costs involved in this return. The goods must be returned to our supplier, undamaged, with all accessories supplied, in the original packaging.
Please note that prices may change at month end. All firm orders not received and paid for before month end will be subject to new prices, if applicable.
Any product shipped to client remains the property of Renata Tyres until fully paid for.
6. Shipping / Delivery
Subject to the CPA, and although Renata Tyres will endeavour to deliver the products according to the client’s requirements, Renata Tyres will not be bound to such delivery requirements and accordingly Renata Tyres shall not be liable in any manner whatsoever for failure or delay in delivery.
The shipping address communicated by the client must be in the same country as the invoice address, which must be the client’s country of residence.
6.1.1 Shipping will be free of charge, if a Renata branch is chosen.
Should the purchaser wish to collect at one of our Renata branches, shipping will be free of charge. Delivery to a chosen Renata branch shall take between 2 and 3 business days (excludes Saturday, Sunday & public holidays) from confirmation of payment. Should the purchaser wish to fit, balance and align, they can opt to buy the fitment package online or pay in store.
6.1.2 Export & Recipient Import Duties & Tax's Payable.
Note must be taken that when exporting goods out of South Africa, import duties and taxes and other related charges may be payable by the Online Shopper (recipient of goods). It is the responsibility of the Online Shopper (recipient) to confirm with their respective countries authorities, all costs that may be payable to their local countries import authorities, before release of goods to themselves. Please note that Renata Tyres will NOT accept any responsibility nor entertain any responsibility for any and all foreign country import duties, taxes, customs or other storage charges and / or any other related charges imposed prior to delivery or collection by the recipient / online shopper of delivered order, for whatever reason whatsoever.
6.2 Late delivery: Delivery time ranges from three (3) to eight (8) business days, excluding Saturday, Sunday & public holidays, and is given as an estimate only. Consequently, a longer delivery time can in no way result in rebates or cancellation of orders.
6.3 Delivery completion.
In the case of a client absent on delivery, the client will be contacted to arrange for alternative delivery time within 2 to 3 weeks.
After this deadline the products will be returned to Renata Tyres. In that case, return cost and original cost, tax included, will be the expense of the client and deducted from the credit refund.
6.4 Partial delivery.(Refer para 6.8)
In case of missing products at the time of delivery, the client must make mention of this in writing on the delivery receipt provided by the delivery person. The client must then immediately inform the Customer services of Renata Tyres of his/her concerns by using the appropriate contact form or by registered mail, addressed to Renata Tyres, P.O. Box 889, Rustenburg, 0300, South Africa, within 3 (three) days after delivery.
If nothing is indicated or noted on the delivery receipt at time of delivery, Renata Tyres will not take any complaint into consideration.
All delivery complains will be resolved within 6 to 12 working days.
6.5 Damaged products or non-matching to order products. (Refer para 6.8)
In the case of damaged or non-matching products received, the client has the right to refuse delivery and must make mention of this in writing on the delivery receipt provided by the delivery person. Should the client accept the delivery, the client must make note of the complaint on the delivery receipt supplied by the delivery person. The client has 3 (three) days to fully check the merchandise and make claim to customer service of Renata Tyres of his/her concerns by using the Contact form, or by registered mail addresses to Renata Tyres, P.O. Box 889, Rustenburg, 0300, South Africa.
It is mandatory that the client check his product himself before signing the waybill in the presence of the delivery company driver and before fitting is done. In the case of mistake in the product shipped, product will not be taken back or refunded AFTER mounting.
Renata Tyres is committed to take back free of charge unfitted, undamaged products or non-matching products and will ship new products in the best possible deadline, subject to notification in writing made on the delivery/waybill of such damage.
6.6 It is the sole responsibility of the client to check that products supplied are the same as products ordered. In view of the diversity of tyre sizes fitted to all makes and models of vehicles, Renata Tyres cannot and will not be held responsible for incorrect ordered tyre sizes by the client and or any consequential vehicle damage caused thereby, if the ordered tyre size is the same as the correct tyre size supplied and correctly delivered.
6.7 Loss of consignment of goods. (Refer para 6.9)
If delivery has not occurred within 5 days after receipt of payment and confirmation thereof, the client must inform the customer service of Renata Tyres by email.
A claim will then be filed with the transport company in order to establish the reason for lateness or non-delivery. Different case scenarios:
- Transport company does not find the shipping address or does not have the shipping address any longer. Solution:- Renata Tyres transmits the complete address to the transport company. Parcel will be delivered within 48 to 72 hours.
A full online tracking facility is now available.
- The goods are not traceable. The transport company files a claim which can take up to 10 business days. Solution:- If the goods are found, they will be shipped to the client. If goods are lost, Renata Tyres proceeds to a new shipment or a refund of the order.
6.8 Delivery Insurance - Waiver & Indemnity. (Goods in transit).
Renata Tyres will not be held responsible for any or all lost goods in transit by their courier company in the unlikely event of goods being lost, stolen or damaged whilst in transit.
7. Withdrawal or Cancellation
The client has 3 (three) days to withdraw or cancel the transaction after delivery. The withdrawal must be transmitted with full explanation for withdrawal by email.
7.1 Deadline for withdrawal
The client has 3 (three) days to retract starting from the day the delivery notice was signed by the client. Renata Tyres will exchange or reimburse the client any product returned within this time frame, minus the return transportation fees.
7.2 Return of products
Arrangement for pick up and return of the products by the shipping company will be made by Renata Tyres only. The client cannot ship products back him/herself.
Return fee (client will be advised the exact amount) per unit item, to be paid by the client, therefore the actual return fee charged to Renata Tyres will be deducted from the total refunded by Renata Tyres. This will include refunds conducted on initial free delivery to the online client. Products delivered free cannot be returned free of shipping charges. Products may be returned or exchanged only if they are in their original new and unfitted condition. (Refer as well to item 4.4 Refunds & returns for further details)
Deadline for refund: Refund, less return fee, will occur within 15 business days after the products are returned to our premises. Renata Tyres reserves the right to inspect the returned products to ensure that they are in the same new condition as they were prior to delivery to the client.
The refund of orders paid by credit card will be made on the used credit card.
The refund of orders paid by bank transfer - EFT (Electronic Funds Transfer) will be made by bank transfer.
Renata Tyres must be informed, by client, to confirm banking details for refund.
8. Product Warranty
The products supplied and sold by Renata Tyres offer the benefits of a manufacturer’s warranty, specifically on manufacturing defects. The client has 3 (three) business days from delivery date to verify that the products meet quality standards.
Renata Tyres is committed to exchanging any defective product reported within the standard 3 day time limit:
a. The defect is noted at time of delivery. At that point, the client has 3 (three) business days starting from the delivery date to inform customer services of Renata Tyres.
b. The defect is noted during mounting, which has to take place 3 (three) business days at the latest after delivery.
c. If the fitment centre or garage has had the components in their possession for over seven business days, deformation, contamination or damage during this period, will not be considered a valid reason for complaint.
Should any product become defective through normal usage and within the specified warranty period as stipulated by the manufacturer, the client must contact Renata Tyres using the contact form quoting their invoice number, proof of where fitment was conducted and explanation details of the suspected defective part. On receipt of the details, Renata Tyres will forward these details to the relative manufacturer who will deal with the relevant issue directly with the client. *Please note: No warranty or guarantee, supplied by Renata Tyres, on purchased components by the client and fitted to client’s vehicle, may be passed on, by the client, should the vehicle in possession of the client be sold or disposed of.
All new tyres carry a 5 year manufacturer’s warranty against manufacturing defect, limited to a minimum of 1.6mm tread depth across the tread area. (If any area on the tread surface is below 1.6mm, there is no claim) No claim will be entertained should any tyre be used for any other purpose but for normal road usage. Excluded are motor sport usages. Where, certain tyres, displayed on this website, have EU Tyre Labels, these are purely for approximate information purposes only. South African tyre manufacturers are at this point in time, not legally obliged to display this information by label affixed to each tyre as most European countries do. Listed prices of tyres do not include illustrative rim and is for display purposes only.
All shock absorbers, struts, spring seats and gas lifts etc carry a manufacturer’s warranty against manufacturing defect of between 2 and 5 years, dependent on type, configuration and manufacturer. Certain components are limited to a mileage stipulation as well. No claim will be entertained if incorrect fitment is evident, nor will claims be entertained if components have been abused or used for motor sport. If the client has the know-how in fitting these components, they are to read the fitting instructions carefully and comply to these instructions. Instructions are normally inserted into the box containing such component. In the event of no instructions being supplied, the client may email Renata Tyres and one of our technical persons will gladly contact the client by land-line to assist. Alternatively, client may have these components fitted at an approved fitment centre, of their own choice, at their own cost.
Mag or Alloy Wheels
All wheels are covered against manufacturing defect. It is the responsibility of the online shopper to inspect the goods on arrival and if found to be defective in appearance, Renata Tyres will make arrangements for the return of the defective item and replacement of the defective item will be arranged. All costs of new defective returns and replacement will be for Renata Tyres.
All wheels purchased must be carefully test fitted first onto the Online Shoppers vehicle, prior to actual tyre fitment, to ensure correct wheel fitment. It is the responsibility of the purchaser to ensure that no damage is done to these components, whether self-fitted or by another agency or fitment centre. Should the supplied wheels not fit the vehicle, the Online Shopper is to contact us immediately to advise us of this. Renata Tyres will immediately arrange for the return of the incorrect wheels and will either refund the online shopper in full or replace with the correct fitment wheels, Failure to comply with the test fitting first, and should resultant damage be evident, prior to or on return of the wheels, Renata Tyres cannot and will not be held responsible for such evident fitment damage caused by a 2nd or 3rd party. Damaged, scratched or fitted wheels will NOT be accepted for credit.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
9. Legal Information:
9.1 Collecting and selling personal data:
Information supplied and communicated by clients are destined to the sole use of Renata Tyres which will have to transmit all or part of the information to its business partner with the aim of order processing, order shipping or providing service to its clients.
Personal data collected by Renata Tyres shall not be sold, shared or communicated to external contacts for advertising purposes.
The client has the right at any time to access and modify his/her personal nominal data by contacting us.
9.2 Legal validity.
If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.
9.3 Dispute management and applicable law.
These terms and conditions are governed by South African law, the RMI and the Consumer Protection Act, and guidance and adherence to this act. In the event of a dispute, the client should immediately contact the customer service of Renata Tyres in order to reach an amicable solution. Should an amicable solution be impossible, all disputes or contentions arising from contracts between Renata Tyres and the client will be turned over to the appropriate legal authority.
9.4 Renata Tyres notifies the users that the content of its website is protected by legislation on copyright.
It includes photographs, articles, drawing, Terms & Conditions and animated sequences on this site. Copyright on these elements belong to MIFS Solutions or are subject to permission of use of the owner. Any copying or representation of all or part of this website by any means whatsoever, without the express of Renata Tyres is prohibited.
All images, texts and graphic elements used without consent of Renata Tyres may be prosecuted. In any event, Renata Tyres is in no way responsible in any way for the content and the products or services offered on the website where Renata Tyres would be linked by hypertext links or any other type of link. Renata Tyres has no control over these websites and accepts no liability regarding access, content or use of these websites, which includes damages which may result.
9.5 Renata Tyres expressly forbids the use of any program intended to aspirate the contents of the website except for search engines and robots formally authorised by Renata Tyres.
The user also undertakes not to use programs that could create unreasonable overload and disrupt the functioning of the website. Any fraudulent intrusion on the Renata Tyres website content and / or of its database in whole or part may be prosecuted as stipulated by law.
3D Secure for online shoppers
South African banks and e-commerce merchants are implementing 3D Secure to help protect you, the cardholder, against unauthorized use of your card when shopping online at 3D Secure merchants. 3D Secure allows you to authenticate yourself while making an online payment, therefore minimizing the risk of someone else using your card fraudulently.
What is 3D Secure?
It is also called Verified by Visa, MasterCard SecureCode or Amex Safekey·
It is an authentication service that allows only the cardholder to use the card·
It allows you to enter your previously selected PIN/Password or a One Time PIN therefore helping your bank to know it is you shopping online·
With additional focus on the safety of e-commerce transactions, your bank may have already registered you for the service, or you may be required to register during your next online purchase.
What can you expect when doing an online 3D Secure purchase?
If you have already registered or have been registered by your bank, you will be prompted with an additional screen requesting a One Time PIN (OTP) or a PIN/Password. OTPs are sent to the cell phone number your bank has on record for you, whilst a PIN or Password is a secret code you have chosen when you registered for 3D Secure or was provided to you by your bank at the time of issuing your card. Simply enter the OTP, PIN or Password in the given space and proceed. If it is your first time doing an e-commerce transaction, or you are a regular e-commerce user, but have never registered or been registered for the 3D Secure service, you will be prompted with a screen asking you to register for 3D Secure. Please follow the prompts on the screen to register.