Return PolicyShould you, for any reason, wish to cancel your purchase, after delivery has been made, you must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned undamaged to us or our supplier, and must be insured, both at your cost, with all accessories supplied, in the original packaging within 14 calendar days. No credit will be passed on original delivery charges and insurance, if opted for. Free delivery items and insurance, if returned after delivery, will attract delivery charges to and from your designated address plus re-packaging charges from the manufacturer. These charges will be advised as and when applicable. On receipt of the suppliers credit note, the refund, less necessary deductions will be processed.
Thereafter, all approved monetary refunds will be processed via EFT after confirmation of banking details are obtained, in writing, from the original purchaser only.
*Note: If original delivery was made by our appointed courier company, Renata Tyres recommends that you use the same courier services for all returns as it offers shipment tracking through a 24 hours online customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Return costs will be for the purchasers account paid direct to our courier company (or any other courier company) prior to collection for return. Insurance, on all returned goods from the original purchaser, must be taken out. Failure to do so will invalidate any claim should goods on return delivery be damaged.
FREE DELIVERY ITEMS: In the event that the goods purchased were delivered by one of Renata Tyres suppliers, free of charge, the supplier in question will make arrangements for collection of such goods. Cost of original delivery and return will be deducted off the amount paid for the item, prior to refund, less any further costs involved in this return. The goods must be returned to our supplier, undamaged, with all accessories supplied, in the original packaging.
Please note that prices may change at month end. All firm orders not received and paid for before month end will be subject to new prices, if applicable.